Regulatory disclosures

Licensing & authorisation

Velovance is a fully licensed and regulated financial institution. We operate under the following authorisations:

• Regulator: Financial Conduct Authority (FCA) · Registration No. 98765432
• Licence type: Payments & E-Money Institution · Licence No. 12345678
• Authorising authority: HM Treasury · Authorised under the Payment Services Regulations 2017
• Cross-border license: Valid throughout the European Economic Area (EEA) via passporting rights

Deposit protection

Your money is protected through the following mechanisms:

• FDIC insurance: Member FDIC · Certificate #2214635 · Eligible deposits insured up to $250,000 per depositor
• Segregated accounts: Customer funds are held in segregated client accounts at tier-1 partner banks, separate from Velovance operational funds
• Depositor Guarantee Scheme: Additional coverage through the Depositor Guarantee Scheme for specific product types
• Pass-through insurance: Deposits held through partner banks benefit from their FDIC coverage

Deposit protection applies to eligible deposit accounts only. Investments and crypto assets are not FDIC-insured.

Lending & mortgage licensing

Velovance is a licensed lender in all jurisdictions where we operate. Our lending activities are regulated by:

• NMLS ID: #2321567
• Equal Housing Lender: Velovance is an Equal Housing Lender. We do not discriminate in any aspect of lending.
• State licenses: Licensed in all 50 US states. Individual state license numbers available upon request.
• Consumer complaint process: Unresolved complaints may be directed to the Consumer Financial Protection Bureau (CFPB).

Crypto-asset activities

Velovance provides regulated crypto-asset services under the following frameworks:

• FinCEN registration: Velovance is a registered Money Services Business (MSB) with the Financial Crimes Enforcement Network · Registration #31000123456789
• State licenses: Hold appropriate money transmitter licenses in all required jurisdictions
• MiCA compliance (EU): Registered as a Crypto-Asset Service Provider (CASP) under the Markets in Crypto-Assets Regulation
• Custody partners: Crypto assets are held with institutional-grade regulated custodians, not on Velovance balance sheets
• Risk disclosure: Cryptocurrency values may fluctuate significantly and are not guaranteed. Crypto assets are not FDIC-insured.

Anti-money laundering & compliance

Velovance maintains a comprehensive AML/KYC program in compliance with all applicable regulations:

• AML compliance officer: Designated AML officer with reporting obligations to FinCEN and international counterparts
• Customer due diligence: Risk-based KYC verification for all customers at account opening and ongoing
• Transaction monitoring: Automated real-time monitoring for suspicious activity with required reporting (SARs)
• Sanctions screening: Real-time screening against OFAC, EU, UN, and other global sanctions lists
• Data retention: Transaction and customer records retained for minimum 5 years as required by regulation

Privacy & data protection

We are committed to protecting your personal information:

• GDPR compliant: Full compliance with EU General Data Protection Regulation for all EU customers
• CCPA compliant: California Consumer Privacy Act rights for California residents (right to know, delete, opt-out)
• Data Protection Officer: Appointed DPO available at dpo@velovance.com
• Encryption standards: AES-256 encryption for data at rest, TLS 1.3 for data in transit
• Third-party sharing: We never sell your personal information. See our Privacy Policy for complete details.

Complaints & dispute resolution

We take customer concerns seriously. Our complaints process includes:

• Initial response: Acknowledgment within 2 business days
• Resolution target: Final response within 15 business days (or 35 days for complex cases)
• Escalation path: Unresolved complaints may be referred to the Financial Ombudsman Service (FOS)
• Regulatory reporting: Complaints are tracked and reported to regulators as required by law

Financial information

We maintain transparency about our financial standing:

• Capital adequacy: Maintain regulatory capital ratios exceeding minimum requirements
• Audited financials: Annual financial statements audited by independent external auditors
• Reserve requirements: Customer funds held 1:1 in segregated accounts, never re-hypothecated
• Third-party audits: Regular SOC 2 Type II audits completed annually

Audited financial statements are available upon request to eligible counterparties.

Insurance coverage

Beyond deposit insurance, Velovance maintains additional coverage:

• Commercial crime insurance: $10M coverage for employee theft and fraudulent transfers
• Cyber liability: $5M coverage for data breaches and cyber incidents
• Directors & Officers (D&O): $10M coverage for corporate governance matters
• Crypto custody: Custody partners maintain additional crime insurance for digital asset holdings

Contact information

Velovance can be reached at the following registered address and contact points:

• Registered office: Velovance Italy S.r.l. Piazza Gae Aulenti, 12 20154 Milano (MI) Italy
• EU registered address: Velovance Europe, 2 Grand Canal Square, Dublin 2, D02 A342, Ireland
• General inquiries: support@velovance.com
• Compliance & regulatory: compliance@velovance.com
• Privacy & data protection (DPO): dpo@velovance.com